Participants in online feedback reviews often note that they receive too many automated emails throughout the process. In most cases, more emails lead to confusion instead of clarification and end up overwhelming participants. This can lead to lower response rates. The EchoSpan 360-feedback tool allows you to send two types of emails to your Raters (participants providing feedback); standard review messages and summary invitation messages.
Standard Rater review invitations and reminders are personalized messages that invite Raters to review a specific Target. One email is created for each person that the Rater has to review, so if the Rater needs to review five Targets, five emails will be created for the Rater. These individual messages are especially useful if reviews are being done on a rolling basis or Raters are reviewing a small amount of Targets.
The need for decreasing emails becomes especially important in larger projects. In order to consolidate these emails, the EchoSpan tool allows you to summarize your emails to Raters. Rater Summary invitations and reminders are used to reduce the amount of emails sent to your Raters. If you choose to use the summary messages, only one email will be created for each Rater regardless of how many Targets they need to rate. The link in the summary emails will take the Rater to their dashboard where they can view all of the reviews they have to complete. You can even include a merge code in the email template that will list all of the Targets they have to rate in the email message, [[targetlist]]. Summary Invitations can be queued from the drop-down menu, select Email >> Summary Invitations.